Sanden Christian, Karnowski Kira, Steinke Marvin, Neumann Michael, Linke Lukas
Fakultät IV, Abt. Wirtschaftsinformatik, Hochschule Hannover, Ricklinger Stadtweg 120, 30459 Hannover, Deutschland.
Marketing - Consumer Interactions, Otto GmbH & Co KG., Werner-Otto-Straße 1-7, 22179 Hamburg, Deutschland.
HMD Prax Wirtsch Inform. 2022;59(4):1046-1061. doi: 10.1365/s40702-022-00883-8. Epub 2022 May 31.
Due to the Covid 19 pandemic and the associated effects on the world of work, the burden on employees has been brought into focus. This fact also applies to agile software development teams in many companies due to the extensive switch to remote work. Too high a workload can lead to various negative effects, such as increased sick leave, the well-being of employees, or reduced productivity. It is also known that the workload in knowledge work impacts the quality of the work results. This research article identifies potential factors of the workload of the agile software development team members at Otto GmbH & Co KG. Based on the factors, we present measures to reduce workload and explain our findings, which we have validated in an experiment. Our results show that even small-scale actions, such as the introduction of rest work phases during the working day, lead to positive effects, for example, increased ability to concentrate and how these affect the quality of the work results.
由于新冠疫情及其对工作领域的相关影响，员工负担已成为焦点。由于广泛转向远程工作，这一情况在许多公司的敏捷软件开发团队中也同样存在。过高的工作量可能导致各种负面影响，如病假增加、员工幸福感下降或生产力降低。众所周知，知识型工作中的工作量会影响工作成果的质量。本文研究了奥托股份两合公司敏捷软件开发团队成员工作量的潜在因素。基于这些因素，我们提出了减轻工作量的措施，并阐述了我们在一项实验中验证过的研究结果。我们的结果表明，即使是小规模的行动，如在工作日引入休息工作阶段，也会产生积极影响，比如注意力集中能力的提高以及这些如何影响工作成果的质量。
