一项关于程序修改前后远程用户对在线服务满意度的研究。
A study of remote users' satisfaction with online services before and after procedural modifications.
作者信息
Weller A C
出版信息
Bull Med Libr Assoc. 1985 Oct;73(4):352-7.
Abstract
As libraries evolve into database management centers with network capabilities, they increasingly serve users who are remotely situated from them. This paper explores some of the problems encountered by a national association library in serving the remote user. User satisfaction is evaluated, procedures are subsequently modified, and satisfaction is again measured to determine variables that affect user response to the services.
摘要
随着图书馆向具备网络功能的数据库管理中心演变，它们越来越多地为身处异地的用户提供服务。本文探讨了一家全国性协会图书馆在为远程用户服务时遇到的一些问题。对用户满意度进行了评估，随后修改了相关程序，并再次测量满意度，以确定影响用户对服务反应的变量。
相似文献
1
A study of remote users' satisfaction with online services before and after procedural modifications.一项关于程序修改前后远程用户对在线服务满意度的研究。
Bull Med Libr Assoc. 1985 Oct;73(4):352-7.
2
Estimating the satisfaction of information users.评估信息用户的满意度。
Bull Med Libr Assoc. 1977 Apr;65(2):243-9.
3
Book availability as a performance measure of a library: an analysis of the effectiveness of a health sciences library.图书馆馆藏可用性作为一项绩效衡量指标：对一所健康科学图书馆有效性的分析
J Am Soc Inf Sci. 1990 Oct;41(7):501-7. doi: 10.1002/(SICI)1097-4571(199010)41:7<501::AID-ASI4>3.0.CO;2-6.
4
Testing the new technology: MEDLINE on CD-ROM in an academic health sciences library.
Spec Libr. 1988 Winter;79(1):28-33.
5
The hospital library online--a point of service for consumers and hospital staff: a case study.医院在线图书馆——面向消费者和医院工作人员的服务点：一项案例研究。
Bull Med Libr Assoc. 1999 Jul;87(3):261-3.
6
7
MEDLINE and PsycLIT on CD-ROM: a survey of users in an academic medical library.光盘版医学文献数据库（MEDLINE）和心理学文摘数据库（PsycLIT）：对一所学术性医学图书馆用户的调查
Med Ref Serv Q. 1990 Spring;9(1):43-58. doi: 10.1300/J115v09n01_04.
8
Review of criteria used to measure library effectiveness.用于衡量图书馆效能的标准综述。
Bull Med Libr Assoc. 1972 Jan;60(1):102-10.
9
Evaluating user satisfaction in a hospital environment: an exploratory study.评估医院环境中的用户满意度：一项探索性研究。
Health Care Manage Rev. 1992 Summer;17(3):51-62.
10
Web usage mining at an academic health sciences library: an exploratory study.学术健康科学图书馆的网络使用挖掘：一项探索性研究。
J Med Libr Assoc. 2004 Oct;92(4):421-8.
本文引用的文献
1
Academic information in the academic health sciences center. Roles for the library in information management.学术健康科学中心的学术信息。图书馆在信息管理中的作用。
J Med Educ. 1982 Oct;57(10 Pt 2):1-93. doi: 10.1097/00001888-198210000-00001.
2
BACS: evolution of an integrated library system toward information management.BACS：集成图书馆系统向信息管理的演进
Bull Med Libr Assoc. 1985 Jan;73(1):9-14.
3
Estimating the satisfaction of information users.评估信息用户的满意度。
Bull Med Libr Assoc. 1977 Apr;65(2):243-9.
Zotero 插件