Bastiaensen Caroline Veronique Marijke, Baillien Elfi, Brebels Lieven
Work and Organisation Studies, KU Leuven, 1000 Brussels, Belgium.
Behav Sci (Basel). 2025 Jun 2;15(6):764. doi: 10.3390/bs15060764.
Interpersonal workplace mistreatment (IWM) is a pervasive issue with varied co-worker reactions. Despite significant growth in IWM research, understanding co-workers' responses remains challenging due to scattered research streams and a focus on isolated components. Therefore, this integrative review synthesizes the existing literature to examine when and how co-workers respond to IWM. We identify key factors influencing both the intention and actual behavior of co-workers when initially witnessing IWM. These factors are categorized into eight overarching individual (perceived responsibility, emotion and affect, personal characteristics) and contextual themes (social relationships, risks and costs considerations, workplace characteristics, target characteristics, characteristics of the perpetrator and the act of IWM). By integrating these factors into a comprehensive framework drawing on dual processing accounts, we highlight the complex interplay between cognitive and affective processes in shaping co-worker responses. Understanding these dynamics is crucial for designing effective intervention programs that encourage co-workers to counteract IWM. Our findings offer valuable theoretical insights and practical implications for fostering a more supportive and just workplace environment.
职场人际虐待（IWM）是一个普遍存在的问题，同事会有各种各样的反应。尽管IWM研究有了显著增长，但由于研究方向分散且专注于孤立的组成部分，理解同事的反应仍然具有挑战性。因此，本综合综述整合现有文献，以研究同事在何时以及如何应对IWM。我们确定了同事最初目睹IWM时影响其意图和实际行为的关键因素。这些因素分为八个总体个人（感知责任、情绪和情感、个人特征）和情境主题（社会关系、风险和成本考量、职场特征、目标特征、施虐者特征以及IWM行为）。通过将这些因素整合到一个基于双重加工理论的综合框架中，我们强调了认知和情感过程在塑造同事反应中的复杂相互作用。理解这些动态对于设计有效的干预计划以鼓励同事抵制IWM至关重要。我们的研究结果为营造更具支持性和公正性的职场环境提供了有价值的理论见解和实际意义。
