Feng Zhao, Hu Chun Mei, Chen Sheng, Xu Jia Yong, Zhang Yue, Hao Miao
Mental Health Education and Counseling Center, Chongqing University of Arts and Sciences, Chongqing, China.
School of Literature, Journalism and Communication, Xihua University, Chengdu, China.
Front Psychol. 2025 Aug 4;16:1603393. doi: 10.3389/fpsyg.2025.1603393. eCollection 2025.
To investigate the impact of artificial intelligence (AI) job anxiety on service industry employees' life satisfaction and offer insights to mitigate its negative effects.
Cross-sectional study.
A questionnaire survey was conducted among 600 service employees via the Questionnaire Star platform, with 549 valid responses. PROCESS Models 4 and 7 were used to test mediation and moderated mediation effects.
Life satisfaction was above average. AI job anxiety significantly and negatively predicted life satisfaction ( = -3.905, < 0.001), fully mediated by negative emotions ( = -0.161, 95% CI = -0.219 ~ -0.107). Social support moderated the effect of AI anxiety on negative emotions ( = -0.098, = -3.455, < 0.01).
AI job anxiety reduces employees' life satisfaction. This effect can be alleviated by enhancing vocational training, emotional regulation, and social support systems.
探讨人工智能（AI）工作焦虑对服务业员工生活满意度的影响，并提供减轻其负面影响的见解。
横断面研究。
通过问卷星平台对600名服务业员工进行问卷调查，获得有效回复549份。使用PROCESS模型4和7来检验中介效应和调节中介效应。
生活满意度高于平均水平。人工智能工作焦虑显著且负面地预测生活满意度（β = -3.905，p < 0.001），由负面情绪完全中介（β = -0.161，95%CI = -0.219 ~ -0.107）。社会支持调节了人工智能焦虑对负面情绪的影响（β = -0.098，t = -3.455，p < 0.01）。
人工智能工作焦虑会降低员工的生活满意度。可以通过加强职业培训、情绪调节和社会支持系统来缓解这种影响。
