Spector P E
Am J Community Psychol. 1985 Dec;13(6):693-713. doi: 10.1007/BF00929796.
The development of the Job Satisfaction Survey (JSS), a nine-subscale measure of employee job satisfaction applicable specifically to human service, public, and nonprofit sector organizations, is described. The item selection, item analysis, and determination of the final 36-item scale are also described, and data on reliability and validity and the instrument's norms are summarized. Included are a multitrait-multimethod analysis of the JSS and the Job Descriptive Index (JDI), factor analysis of the JSS, and scale intercorrelations. Correlation of JSS scores with criteria of employee perceptions and behaviors for multiple samples were consistent with findings involving other satisfaction scales and with findings from the private sector. The strongest correlations were with perceptions of the job and supervisor, intention of quitting, and organizational commitment. More modest correlations were found with salary, age, level, absenteeism, and turnover.
本文描述了工作满意度调查（JSS）的开发过程，这是一种专门适用于人类服务、公共和非营利部门组织的员工工作满意度的九分量表测量工具。还介绍了项目选择、项目分析以及最终36项量表的确定过程，并总结了可靠性和有效性数据以及该工具的规范。内容包括对JSS和工作描述指数（JDI）的多特质-多方法分析、JSS的因素分析以及量表间的相互关系。多个样本的JSS得分与员工认知和行为标准之间的相关性，与其他满意度量表的研究结果以及私营部门的研究结果一致。最强的相关性存在于对工作和上级的认知、离职意图以及组织承诺之间。与薪资、年龄、职位级别、缺勤率和人员流动率的相关性则相对较弱。
