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运用结构视角理解并应对急诊科护士所经历的攻击与暴力:超越个人主义观点

Using a Structural Lens to Understand and Address Aggression and Violence Experienced by Emergency Department Nurses: Beyond Individualistic Perspectives.

作者信息

Cater Caitlyn, Browne Annette J, Varcoe Colleen, Hirani Saima, Wilson Erin

机构信息

University of British Columbia, Vancouver, British Columbia, Canada.

University of Northern British Columbia, British Columbia, Canada.

出版信息

Nurs Inq. 2025 Oct;32(4):e70049. doi: 10.1111/nin.70049.

DOI:10.1111/nin.70049
PMID:40851439
Abstract

Aggression and violence toward nurses is a growing problem in Canadian emergency departments. Existing literature often examines this issue through an individualistic lens, focusing primarily on individual behaviors of patients and staff, with limited attention to organizational and structural factors contributing to root causes. This paper presents a secondary analysis of a larger data set - including interviews with hospital staff, observational field notes, and open-ended patient survey responses - to explore the structural and contextual factors shaping aggression and violence in emergency departments. Using a structural lens informed by critical theoretical perspectives and guided by interpretive description, the research team conducted a thematic analysis to identify recurrent patterns across the data sources. The analysis reveals how policies, power relations, and institutional norms shape the conditions that give rise to violence, moving beyond individual-level explanations. Three themes were identified: (a) significant stress and frustration is the contextual backdrop, (b) dominant norms and a culture of efficiency in the emergency department create and maintain a stressful environment, and (c) widespread health and social inequities and a lack of community resources exacerbate stress and frustration. This analysis demonstrates that addressing aggression and violence requires multi-pronged strategies that engage with the structural contexts shaping these events.

摘要

在加拿大急诊科,针对护士的攻击和暴力行为是一个日益严重的问题。现有文献往往通过个人主义视角审视这一问题,主要关注患者和工作人员的个体行为,而对导致根本原因的组织和结构因素关注有限。本文对一个更大的数据集进行了二次分析,该数据集包括对医院工作人员的访谈、实地观察记录以及开放式患者调查回复,以探讨影响急诊科攻击和暴力行为的结构和背景因素。研究团队运用批判性理论视角提供的结构视角,并以解释性描述为指导,进行了主题分析,以识别不同数据源中反复出现的模式。分析揭示了政策、权力关系和机构规范如何塑造导致暴力行为的条件,超越了个人层面的解释。确定了三个主题:(a) 巨大的压力和挫折感是背景环境,(b) 急诊科占主导地位的规范和效率文化营造并维持了一个压力环境,(c) 广泛存在的健康和社会不平等以及社区资源匮乏加剧了压力和挫折感。该分析表明,应对攻击和暴力行为需要采取多管齐下的策略,应对塑造这些事件的结构背景。

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本文引用的文献

1
EQUIP emergency: can interventions to reduce racism, discrimination and stigma in EDs improve outcomes?急诊中的平等医疗倡议:减少急诊中种族主义、歧视和污名化的干预措施能否改善结局?
BMC Health Serv Res. 2022 Sep 2;22(1):1113. doi: 10.1186/s12913-022-08475-4.
2
Through An Equity Lens: Illuminating The Relationships Among Social Inequities, Stigma And Discrimination, And Patient Experiences of Emergency Health Care.透过公平视角:揭示社会不平等、污名化和歧视与急诊医疗患者体验之间的关系。
Int J Health Serv. 2022 Apr;52(2):246-260. doi: 10.1177/00207314221075515. Epub 2022 Jan 31.
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Burnout syndrome and workplace violence among nursing staff: a cross-sectional study.
burnout 综合征和医护人员工作场所暴力:一项横断面研究。
Sao Paulo Med J. 2022 Jan-Feb;140(1):101-107. doi: 10.1590/1516-3180.2021.0068.R1.31052021.
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A Realist Review of Violence Prevention Education in Healthcare.医疗保健领域暴力预防教育的现实主义综述
Healthcare (Basel). 2021 Mar 17;9(3):339. doi: 10.3390/healthcare9030339.
5
Workplace Violence among British Columbia Nurses Across Different Roles and Contexts.不列颠哥伦比亚省不同角色和工作环境下护士遭受的工作场所暴力
Healthcare (Basel). 2020 Apr 14;8(2):98. doi: 10.3390/healthcare8020098.
6
Violence against Emergency Department nurses; Can we identify the perpetrators?暴力侵害急诊室护士;我们能识别犯罪者吗?
PLoS One. 2020 Apr 2;15(4):e0230793. doi: 10.1371/journal.pone.0230793. eCollection 2020.
7
EQUIP Emergency: study protocol for an organizational intervention to promote equity in health care.EQUIP 紧急事件:一项组织干预措施研究方案,以促进医疗保健公平。
BMC Health Serv Res. 2019 Oct 10;19(1):687. doi: 10.1186/s12913-019-4494-2.
8
How Equity-Oriented Health Care Affects Health: Key Mechanisms and Implications for Primary Health Care Practice and Policy.公平导向的医疗保健如何影响健康:关键机制及其对初级医疗保健实践和政策的影响。
Milbank Q. 2018 Dec;96(4):635-671. doi: 10.1111/1468-0009.12349. Epub 2018 Oct 22.
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Utilizing compassion and collaboration to reduce violence in healthcare settings.利用同情心与合作减少医疗环境中的暴力行为。
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