帮助员工妥善处理冲突。
Helping staff to manage conflict well.
作者信息
Hughes E
出版信息
Hosp Prog. 1979 Jul;60(7):68-71, 83.
PMID:447316
Abstract
A hospital that trains its staff to deal assertively with conflict can become more effective in terms of productivity, cost effectiveness, and patient satisfaction. A training model for handling conflict in the work setting is described.
摘要
一家培训员工果断应对冲突的医院，在生产力、成本效益和患者满意度方面会变得更高效。本文描述了一种在工作环境中处理冲突的培训模式。
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