Hengst A, Roghmann K
Med Care. 1978 Mar;16(3):202-13. doi: 10.1097/00005650-197803000-00003.
Satisfaction with health services is an aspect of quality of care that is of special importance for captive clients like low-income clinic users. Several methodologies have been reported, but validation has been difficult. This study compares two older scaling techniques with a new, nonmetric method to detect underlying dimensions. Unlike previous research, the typical satisfaction scale was found to be two-dimensional, with one dimension measuring latent hostility or resentment, and the other measuring general glorification of the health professional. The two components do not form polar opoosites of one attitude dimension. Latent hostility seems to be more related to personal experiences with providers than is general glorification.
对医疗服务的满意度是护理质量的一个方面，这对于像低收入诊所使用者这样的受约束客户来说尤为重要。已经报道了几种方法，但验证一直很困难。本研究将两种较旧的量表技术与一种新的非度量方法进行比较，以检测潜在维度。与以往的研究不同，典型的满意度量表被发现是二维的，一个维度衡量潜在的敌意或怨恨，另一个维度衡量对医疗专业人员的普遍赞美。这两个组成部分并不是一个态度维度的两极对立。潜在的敌意似乎比普遍赞美更与与提供者的个人经历相关。
