Estabrook B, Zapka J, Lubin H
J Am Dent Assoc. 1980 Apr;100(4):540-3. doi: 10.14219/jada.archive.1980.0150.
A consumer survey was used to evaluate the University of Massachusetts dental service, a program emphasizing an educational and preventive approach, comprehensive care, and consideration of some prepayment. Attitude and courtesy of staff, explanation of treatment, and the educational approach of the services were favorably assessed by the patients. Those who attended the dental education sessions reported higher levels of satisfaction with the service than those who did not. Mechanisms for financing and the philosophical emphasis on health education seem to have resulted in an extremely successful service.
一项消费者调查被用于评估马萨诸塞大学的牙科服务，该项目强调教育和预防方法、全面护理以及对一些预付款的考量。患者对工作人员的态度和礼貌、治疗解释以及服务的教育方法给予了积极评价。参加牙科教育课程的人对服务的满意度高于未参加者。融资机制以及对健康教育的理念强调似乎带来了一项极其成功的服务。
