Corah N L, O'Shea R M, Pace L F, Seyrek S K
J Behav Med. 1984 Dec;7(4):367-73. doi: 10.1007/BF00845270.
Although patient satisfaction has been studied in the traditional medical context, patient satisfaction with the dentist has received only minor attention. This paper reports the development of a 10-item Dental Visit Satisfaction Scale. This scale was designed to assess patient satisfaction with the dentist in the context of a specific visit. It provides three subscales--Information-Communication, Understanding-Acceptance, and Technical Competence--as well as an overall measure of satisfaction. Satisfactory internal consistency was obtained for all scale measures, and one assessment of construct validity is reported. Potential clinical and research applications are discussed.
尽管在传统医疗背景下对患者满意度进行了研究，但患者对牙医的满意度却很少受到关注。本文报告了一个包含10个条目的牙科就诊满意度量表的编制情况。该量表旨在评估患者在特定就诊情况下对牙医的满意度。它提供了三个子量表——信息沟通、理解接纳和技术能力——以及一个总体满意度测量指标。所有量表测量指标都获得了令人满意的内部一致性，并报告了一项结构效度评估。文中还讨论了潜在的临床和研究应用。
