Moore T D, Ruhl N B
Am J Hosp Pharm. 1982 Nov;39(11):1957-63.
The procedures required for software and hardware maintenance of a pharmacy computer system, and methods of dealing with operational and administrative problems of such systems, are described. Maintenance of software and hardware purchased from a vendor is usually provided by the vendor under contract. Repair maintenance is required for programs that do not run, produce incorrect results, or run too slowly. Update and revision maintenance is required when user requirements exceed the limits and design of the original program. Typical problems encountered with computer systems include slow computer response time, performance of maintenance personnel, turnover in user personnel, legal liabilities and restrictions, reliability of hardware and software, downtime, security, and changing configuration of equipment. Successful management of predictable and unpredictable problems with computer systems is accomplished through systematic review of the potential problem area and prospective planning.
本文描述了药房计算机系统软硬件维护所需的程序，以及处理此类系统操作和管理问题的方法。从供应商处购买的软硬件维护通常由供应商根据合同提供。对于无法运行、产生错误结果或运行速度过慢的程序，需要进行修复维护。当用户需求超出原始程序的限制和设计时，需要进行更新和修订维护。计算机系统常见的问题包括计算机响应时间慢、维护人员的表现、用户人员的更替、法律责任和限制、软硬件的可靠性、停机时间、安全性以及设备配置的变化。通过对潜在问题领域进行系统审查和前瞻性规划，可以成功管理计算机系统中可预测和不可预测的问题。
