Noel M W, Hammel R J, Bootman J L
Am J Hosp Pharm. 1982 Apr;39(4):649-51.
Reasons for the low levels of job satisfaction reported by hospital pharmacy personnel, the potential impact of this dissatisfaction on the profession, and possible solutions to the problem are discussed. Low levels of satisfaction among hospital pharmacists may be largely because of the manner in which pharmacy is practiced. While leaders in pharmacy have developed innovative programs and colleges of pharmacy have produced highly skilled practitioners, the practice of hospital pharmacy has not kept pace. Young practitioners may be disenchanted with pharmacy practice in the "real world" compared with their expectations, and they may not find their jobs mentally challenging. This may result in boredom, low motivation and commitment, and obsolescence of skills and abilities. To reverse the trend of insufficient mental challenge, the role of the hospital staff pharmacist sould be expanded to include some of the challenging functions presently performed by clinical pharmacists. This could be done by decentralizing pharmaceutical services so that pharmacists have more interaction with patients and other health practitioners. To alleviate dissatisfaction with advancement, a position hierarchy in the pharmacy could be established where pharmacists and support personnel would be promoted to a higher grade on the basis of merit, tenure, and demonstrated competence. Soliciting employee input at staff meetings may have a positive impact on satisfaction with hospital policies and practices. Finally, it is necessary for directors of pharmacy to develop the expertise to deal effectively with problems of human-resources management.
本文讨论了医院药房工作人员工作满意度较低的原因、这种不满对该职业的潜在影响以及该问题可能的解决办法。医院药剂师满意度较低很大程度上可能是由于药房的执业方式。虽然药学领域的领导者制定了创新计划，药学院也培养出了高技能的从业者，但医院药房的执业却未能跟上步伐。与预期相比，年轻从业者可能会对“现实世界”中的药房执业感到失望，并且可能觉得工作缺乏智力挑战。这可能导致厌倦、动力和投入度低下，以及技能和能力的过时。为扭转智力挑战不足的趋势，医院药剂师的角色应扩大，纳入目前由临床药师执行的一些具有挑战性的职能。这可以通过分散药学服务来实现，以便药剂师能与患者和其他医疗从业者有更多互动。为减轻对职业发展的不满，可以在药房建立职位层级制度，药剂师和辅助人员将根据功绩、任期和已证明的能力晋升到更高等级。在员工会议上征求员工意见可能会对医院政策和做法的满意度产生积极影响。最后，药房主任有必要培养有效处理人力资源管理问题的专业知识。
