Molassiotis A, van den Akker O B, Boughton B J
Department of Nursing Studies, Medical School, University of Birmingham, Edgbaston, UK.
Bone Marrow Transplant. 1995 Mar;15(3):449-54.
There were 129 nurses and 26 doctors from 16 BMT centres in the UK who responded to a mailed survey of their job satisfaction, their psychological difficulties at work, the sources and effects of working stress, and any stress-reducing techniques they found useful. Half were emotionally exhausted, and 80% reported feelings of low personal accomplishment. A significant proportion, particularly medical staff, had marked feelings of depersonalisation. All aspects of job satisfaction were thought to be unsatisfactory (namely professional support or training). Signs of clinical anxiety were seen in > 10% of staff, and overt depression was present in 0.8% of nurses and 3.8% of doctors. Emotionally burnout developed because of work-related and personality factors. Sources of stress were found in regular work with dying patients excessive responsibility, rapid advances in transplant technology, and excessive personal demands of patient and families. The majority of staff had experienced difficulties in their personal lives which were directly linked to stress at work. The implications for both the patients and staff are discussed, and stress management techniques are suggested.
来自英国16个骨髓移植中心的129名护士和26名医生回复了一份关于工作满意度、工作中的心理困难、工作压力的来源及影响以及他们认为有用的减压技巧的邮寄调查问卷。一半的人情绪耗竭,80%的人报告个人成就感较低。很大一部分人,尤其是医务人员,有明显的去个性化感受。工作满意度的所有方面都被认为不尽人意(即专业支持或培训)。超过10%的工作人员出现临床焦虑迹象,0.8%的护士和3.8%的医生有明显的抑郁症状。情绪倦怠是由工作相关因素和性格因素导致的。压力来源包括经常护理濒死患者、责任过重、移植技术的快速发展以及患者和家属过多的个人要求。大多数工作人员在个人生活中都遇到过与工作压力直接相关的困难。文中讨论了对患者和工作人员的影响,并提出了压力管理技巧。