Guerrero R M, Nickman N A, Bair J N
Department of Pharmacy Services, University Hospital, University of Utah Health Sciences Center, Salt Lake City 84132, USA.
Am J Health Syst Pharm. 1995 Mar 15;52(6):614-20. doi: 10.1093/ajhp/52.6.614.
The time spent by satellite pharmacists and technicians on various activities was measured by using work sampling to evaluate the pharmacists' use of time for patient care. Between December 1992 and April 1993, pharmacists and technicians on satellite pharmacy teams at a tertiary care teaching hospital reported their work activities on forms. A total of 11,485 observations of pharmacist work activities and 7,626 observations of technician work activities were made. Pharmacists on teams with fewer support staff members spent less time on patient care-related work activities, and vice versa. As measured by an institution-specific index, the efficiency with which pharmacists used the available work time for patient care ranged from 60% to 83% for the various teams (100% would mean that pharmacists spent all their work time on patient care tasks). Changes were made in technician staffing that enabled the pharmacists to devote more time to patient care. Measuring the time pharmacists and technicians spent on various work activities provided a means of identifying and correcting organizational inefficiencies in order to give the pharmacists more time for patient care.
通过工作抽样来测量卫星药房药剂师和技术人员在各项活动上花费的时间，以评估药剂师用于患者护理的时间利用情况。1992年12月至1993年4月期间，一家三级护理教学医院卫星药房团队的药剂师和技术人员在表格上报告他们的工作活动。总共对药剂师的工作活动进行了11485次观察，对技术人员的工作活动进行了7626次观察。支持人员较少的团队中的药剂师在与患者护理相关的工作活动上花费的时间较少，反之亦然。根据一个特定机构的指标衡量，各团队药剂师将可用工作时间用于患者护理的效率在60%至83%之间（100%意味着药剂师将所有工作时间都用于患者护理任务）。对技术人员配备进行了调整，使药剂师能够将更多时间用于患者护理。测量药剂师和技术人员在各项工作活动上花费的时间，提供了一种识别和纠正组织效率低下问题的方法，以便让药剂师有更多时间用于患者护理。
