Hutton J D, Richardson L D
School of Business, University of Alabama at Birmingham, USA.
Health Care Manage Rev. 1995 Spring;20(2):48-61. doi: 10.1097/00004010-199502020-00008.
The role of the health care physical or tangible environment, including the facility, is essentially an unstudied area. This article identifies and defines components of "atmospherics" concerning health care (Healthscapes), to assess their strengths and predictiveness in the relationship between patient and other customer outcomes, satisfaction, quality assessments, intention to return, and willingness to recommend a health care provider to others and to propose much needed research in the area.
医疗保健的物理或实体环境（包括设施）所起的作用，基本上是一个尚未研究的领域。本文确定并定义了与医疗保健相关的“环境氛围”（健康环境）的组成部分，以评估它们在患者及其他客户结果、满意度、质量评估、回访意愿以及向他人推荐医疗保健提供者的意愿之间的关系中的优势和预测性，并提出该领域急需开展的研究。
