Williams S, Crouch R, Dale J
Prof Nurse. 1995 Sep;10(12):750-2.
Telephone advice systems can deliver a high-quality, responsive service. There is potential for development of the practice nurse role as telephone adviser in primary care. This study identifies a need for training nurses in the role of telephone adviser.
电话咨询系统可以提供高质量、响应迅速的服务。在初级保健中，执业护士作为电话顾问的角色有发展潜力。本研究确定了对护士进行电话顾问角色培训的必要性。
