Robinson D L, Anderson M M, Erpenbeck P M
Graduate Programs in Nursing, Northern Kentucky University, USA.
Nurse Pract. 1997 Mar;22(3):179-80, 183-6, 189 passim.
This article describes the increasing use of the telephone as a means for seeking medical care. The literature is reviewed concerning the problems and pitfalls of telephone advice. The legal/ethical implications of health care providers giving telephone advice are discussed. Recommendations for the assessment of need, planning, implementation, and organization of a consistent telephone advice program are stressed. The development of a quality assurance program to maintain the quality of the advice program is presented. Suggestions for training of personnel and the importance of documentation of calls are included.
本文描述了电话作为寻求医疗护理手段的使用日益增加的情况。回顾了有关电话咨询的问题和陷阱的文献。讨论了医疗保健提供者提供电话咨询的法律/伦理影响。强调了对需求评估、规划、实施和组织一致的电话咨询项目的建议。介绍了为维持咨询项目质量而制定的质量保证项目。包括了人员培训的建议以及通话记录的重要性。
