Lynch J M
Plast Surg Nurs. 1995 Spring;15(1):34-6.
The term quality has a different meaning for everyone. Persons seeking health care have predetermined expectations that the care they receive is efficient, effective, and meets their needs. Through nursing quality improvement programs, nurses themselves can evaluate the efficiency of the care they provide. Through the use of patient surveys, nurses become aware of the patient's needs and degree of satisfaction. Monitor tools based on nursing standards and policies are used to assess the components of care. A successful nursing quality improvement program requires a climate that educates, supports, and encourages staff involvement.
“质量”一词对每个人都有不同的含义。寻求医疗保健的人预先就期望他们所接受的护理是高效、有效的，并且能满足他们的需求。通过护理质量改进项目，护士自身可以评估他们所提供护理的效率。通过使用患者调查问卷，护士能够了解患者的需求和满意度。基于护理标准和政策的监测工具被用于评估护理的各个组成部分。一个成功的护理质量改进项目需要一种能够教育、支持并鼓励员工参与的氛围。
