Perry K
J Post Anesth Nurs. 1994 Jun;9(3):153-6.
Because of changes in health care and reimbursement practices, nurses and staff are being required to do more with fewer measures while patients' needs increase. Nurses can make a difference in meeting those needs an in increasing patient satisfaction by using empathy, imagination, and the "human touch."
由于医疗保健和报销方式的变化，在患者需求增加的情况下，护士和工作人员需要用更少的措施做更多的事情。护士可以通过运用同理心、想象力和“人文关怀”来满足这些需求并提高患者满意度。
