Haskell D M, Brown H N
Annie Penn Hospital in Reidsville, N.C., USA.
Nurs Manage. 1998 Sep;29(9):39-40.
Hospitals must establish patients' expectations of care and their satisfaction with the care delivered. This telephone survey tool measures patient satisfaction based on empathy, communication, competence and continuity of care, and amenities.
医院必须确立患者对医疗服务的期望以及他们对所提供医疗服务的满意度。这种电话调查工具基于同理心、沟通、医疗能力、医疗连续性和便利设施来衡量患者满意度。
