Swiatecka G
II Kliniki Chorób Serca Akademii Medycznej, Gdańsku.
Psychiatr Pol. 1993 Nov-Dec;27(6):613-21.
In 1992 Polish Telephonic Emergency Service celebrated its 25th anniversary. The first two posts of "Telefon Zaufania" (Confidence Telephone) started simultaneously but independently in Wrocław and Gdańsk in 1967. Both sought to serve people in psychological crisis. The Gdańsk post became known as "Anonymous Friend" and it was run on a voluntary basis. In Wrocław "Telefon Zaufania" was strictly professional, it was organized in the Psychiatric Clinical of the Medical Academy and manned only by psychiatrists. Today in Poland there are such telephone posts almost in all cities and larger towns. Since 1973 the Polish telephone posts belong to IFOTES (International Federation of Telephonic Emergency Service) and they follow the norms of IFOTES: anonymity, unselfishness, confidence and befriending callers. In 1990 their was organized the Polish Association of Telephone Service in order first of all to improve the quality and efficiency of their service, to coordinate their work and to co-operate with Polish and international centers. The major problems of callers in crisis are the same in all types of post: family conflicts, marital troubles, peer group problems, the lack of the sense life, suicidal thoughts, drink and/or drug addiction. In the prevention of social pathology "Telefon Zaufania" proves the first, often the only rescue line to people in psychological crisis.
1992年，波兰电话急救服务迎来了其成立25周年。“信任电话”（Telefon Zaufania）的首批两个服务点于1967年在弗罗茨瓦夫和格但斯克同时独立设立。两者都旨在为处于心理危机中的人们提供服务。格但斯克的服务点被称为“匿名朋友”，它是基于自愿运作的。在弗罗茨瓦夫，“信任电话”则严格专业化，它由医学院的精神病学诊所组织，仅由精神科医生值守。如今在波兰，几乎所有城市和较大城镇都设有这样的电话服务点。自1973年起，波兰的电话服务点隶属于国际电话急救服务联合会（IFOTES），并遵循该联合会的规范：匿名、无私、信任以及与来电者交朋友。1990年成立了波兰电话服务协会，其首要目的是提高服务质量和效率，协调工作，并与波兰及国际中心开展合作。所有类型服务点中，处于危机中的来电者面临的主要问题都是相同的：家庭冲突、婚姻问题、同龄人问题、缺乏生活意义、自杀念头、酗酒和/或吸毒成瘾。在预防社会病态方面，“信任电话”证明了它是处于心理危机中的人们的首要且往往是唯一的救援热线。
