René N, Westesson P L, Owall B
National Board of Health and Welfare, Regional Office, Malmö, Sweden.
Qual Assur Health Care. 1993 Sep;5(3):187-99. doi: 10.1093/intqhc/5.3.187.
The Swedish systems for complaints and supervision with many possibilities of claiming on different levels may lead to prevention of future problems in medical and dental care. The systems are corrective, preventive and compensatory, and are important in the process of quality assurance. However, some elements need improvement. The present paper gives as a background an overview of the Swedish systems and discusses a few cases. Comparisons with systems in other countries, especially the USA, are made, and new measures are discussed. There is a need for smooth, preventive measures as well as strong, punitive and corrective measures. Recidivist doctors/dentists must be stopped.
瑞典的投诉和监督体系提供了多层次的索赔可能性，这可能有助于预防未来医疗和牙科护理中出现的问题。该体系具有纠正、预防和补偿功能，在质量保证过程中至关重要。然而，一些方面仍需改进。本文以瑞典体系概述为背景，并讨论了一些案例。同时与其他国家，尤其是美国的体系进行了比较，并探讨了新的措施。既需要顺畅的预防措施，也需要强有力的惩罚和纠正措施。屡教不改的医生/牙医必须被制止。
