Mortensen J T, Wandel K, Johansen J P
Arbejdsmedicinsk klinik, Aalborg Sygehus Nord.
Ugeskr Laeger. 1993 Jun 7;155(23):1769-73.
In order to evaluate the function of a department of occupational medicine regarding consumer satisfaction, a mailed questionnaire was sent to 605 patients examined at the Department of Occupational Medicine, Aalborg Sygehus, during the period 01.10.1988-31.12.1989. A similar questionnaire was sent to the persons referring the patients to the department. Seventy-three percent of the patients and 76% of the persons referring patients participated in the investigation. Of the patients 44% had their expectations fulfilled, of the persons referring 78%. Half of the patients and 69% of the persons referring found the advice given relevant in relation to the health problem. Satisfaction among patients was related to whether the patients expected to start a compensation case or suffered from a chronic disease for which treatment was difficult. There was a difference between the expectations of the patients and persons referring the patients examination.
为了评估职业医学科在患者满意度方面的表现，我们向605名于1988年10月1日至1989年12月31日期间在奥尔堡医院职业医学科接受检查的患者邮寄了调查问卷。同时，我们也向那些将患者转诊至该科室的人员发送了类似的问卷。73%的患者和76%的转诊人员参与了此次调查。在患者中，44%的人期望得到满足，而在转诊人员中这一比例为78%。一半的患者和69%的转诊人员认为所提供的建议与健康问题相关。患者的满意度与他们是否期望启动赔偿程序或患有难以治疗的慢性病有关。患者与转诊人员对检查的期望存在差异。
