Karstensen B, Glennås A, Andrup O, Clarke-Jenssen O, Thoen J, Husby G
Revmatologisk avdeling, Diakonhjemmets sykehus, Oslo.
Tidsskr Nor Laegeforen. 1993 May 20;113(13):1603-6.
As part of our quality assurance programme we designed special questionnaires which addressed expectations concerning medical aspects and service at our out-patient rheumatology clinic, and the degree of satisfaction. These questionnaires were answered by 97 patients, 86 referring general practitioners and five rheumatologists. The principle purpose of the consultation with the specialist, both for patients and referring practitioners, was to obtain or confirm the diagnosis. 76% of the patients and 91% of the general practitioners were satisfied with the medical aspect of the consultation. The dissatisfied patients were mainly those with symptomatic diagnoses (pain syndromes) not explained by objective changes. As for the service, long waiting time before consultation or before receiving the specialist's report was the main reason for dissatisfaction among patients and referring practitioners respectively.
作为我们质量保证计划的一部分，我们设计了专门的问卷，涉及对我们门诊风湿病诊所医疗方面和服务的期望以及满意度。97名患者、86名转诊的全科医生和5名风湿病学家回答了这些问卷。对患者和转诊医生而言，咨询专家的主要目的是获得或确认诊断。76%的患者和91%的全科医生对咨询的医疗方面感到满意。不满意的患者主要是那些有症状性诊断（疼痛综合征）但无客观变化解释的患者。至于服务，患者和转诊医生不满意的主要原因分别是咨询前或收到专家报告前等待时间过长。
