Hammerstrøm J
Medisinsk avdeling, Regionsykehuset i Trondheim.
Tidsskr Nor Laegeforen. 1993 May 20;113(13):1600-2.
The organization of a haematological out-patient clinic was evaluated. 52 patients completed a problem-oriented questionnaire with structured response alternatives. Patient satisfaction was generally high. The patients defined lack of continuity in the doctor-patient relationship as the main problem. Waiting time, information and poor premises were other areas where the chosen quality standard was not achieved. Possible causes of these deficiencies, and actions to improve the quality of care are discussed.
对一家血液科门诊的组织情况进行了评估。52名患者完成了一份具有结构化回答选项的问题导向型问卷。患者总体满意度较高。患者将医患关系缺乏连续性定义为主要问题。等待时间、信息以及较差的诊疗场所是未达到所选质量标准的其他方面。讨论了这些不足的可能原因以及提高护理质量的措施。
