Lauver L S
Patient Care Services, Evangelical Community Hospital, Lewisburg, PA, USA.
J Nurs Care Qual. 1996 Apr;10(3):7-11.
The benchmarking process has been used extensively to evaluate and improve performance in business and industry. There is currently increasing interest in utilizing this process in the health care field to maximize efficiency and improve patient outcomes. The article defines benchmarking in health care and lists characteristics of the benchmarking process. The process of conducting a clinical benchmarking project aimed at improving outcomes for patients with congestive heart failure is described and determined to be an effective means of reducing costs and improving both patient outcomes and quality of care.
标杆管理流程已被广泛应用于评估和提升商业及工业领域的绩效。目前，人们越来越有兴趣在医疗保健领域运用这一流程，以实现效率最大化并改善患者治疗效果。本文定义了医疗保健领域的标杆管理，并列出了标杆管理流程的特点。文中描述了一个旨在改善充血性心力衰竭患者治疗效果的临床标杆管理项目的实施过程，并认定其为降低成本、改善患者治疗效果及护理质量的有效手段。
