Whitton S J
Insight. 1995 Dec;20(4):6-10.
In the 1990's communication becomes an ophthalmic practice issue. The present ophthalmic climate of cost containment, downsizing, budget cuts, and lack of appreciation of contributions, results in a low staff morale. Recognition of the effects of job satisfaction and productivity led one group to seek solutions. A communication task force was formed to identify problems and the appropriate interventions.
在20世纪90年代，沟通成为眼科医疗实践中的一个问题。当前眼科领域成本控制、规模缩减、预算削减以及对贡献缺乏认可的环境，导致员工士气低落。认识到工作满意度和生产力的影响后，一个团队开始寻求解决方案。于是成立了一个沟通特别工作组来找出问题并采取适当的干预措施。
