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人类服务环境中的工作设计与员工满意度。

Job design and staff satisfaction in human service settings.

作者信息

Sarata B P, Jeppesen J C

出版信息

Am J Community Psychol. 1977 Jun;5(2):229-36. doi: 10.1007/BF00903206.

Abstract

It was hypothesized that job design is systematically related to employee satisfaction. The job design variables included were: variety, task-identity, feedback, autonomy participation, learning, and information. Subjects were 137 professional and nonprofessional employees of 22 agencies providing services to children. Agencies included mental health facilities, visiting nurse associations, residential care settings, and foster placement and adoption agencies. The hypothesis was supported. The correlations between specific jog design variables and work satisfaction were examined.

摘要

研究假设工作设计与员工满意度存在系统性关联。所纳入的工作设计变量包括:多样性、任务完整性、反馈、自主性参与、学习和信息。研究对象为向儿童提供服务的22家机构的137名专业和非专业员工。这些机构包括心理健康机构、访视护士协会、寄宿护理机构以及寄养安置和收养机构。该假设得到了支持。研究考察了具体工作设计变量与工作满意度之间的相关性。

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