Recognizing organizational impediments to the total quality management process.

Langlais R J

Cheshire Medical Center, Keene, NH 03431, USA.

Best Pract Benchmarking Healthc. 1996 Jan-Feb;1(1):16-20.

Abstract

Continual evaluation of institutional policies and systems can lead to better customer service and organizational success through TQM.

摘要

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