Salzer M S
Center for Mental Health Policy, Vanderbilt University, Nashville, TN 37212, USA.
Adm Policy Ment Health. 1997 May;24(5):425-34. doi: 10.1007/BF02042724.
This article proposes a framework for promoting consumer empowerment in mental health organizations. Consumer empowerment involves consumer participation in organizational decision-making, program development and evaluation, access to resources, and opportunities for consumers to develop and run services as well as to maintain personal dignity and integrity. The benefits include increased service innovation, responsiveness to changes in the market place, accountability, as well as the enhancement of quality of care, the protection of consumer rights, among others.
本文提出了一个在心理健康组织中促进消费者赋权的框架。消费者赋权包括消费者参与组织决策、项目开发与评估、获取资源，以及消费者有机会开发和运营服务并维护个人尊严与正直。其益处包括提高服务创新能力、对市场变化的响应能力、问责制，以及提升护理质量、保护消费者权益等。
