A qualitative study of clinicians ways of using a decision-support system.

We have studied how clinicians approached a decision-support system to manage patient cases. The design of the system under study was based on an integration of hypertext and rule-based systems. World-Wide Web technology was used for the implementation of the system. By using grounded theory and stimulated recall, we found that getting patient-specific support and continuing medical education were the two major usages of the system and that the three parameters relevance, validity, and work were important in describing how the system was experienced by the users.