de Carvalho E C, Bachion M M, Almeida L C, Medeiros R N
Departamento de Enfermagem Geral e Especializada, Escola de Enfermagem de Ribeirão Preto, Universidade de São Paulo.
Rev Lat Am Enfermagem. 1997 Jul;5(3):27-34. doi: 10.1590/s0104-11691997000300005.
The use of video has been described in the literature as favourable to changes in behaviours during communication. This study aimed at verifying the effect of a training programme in the use of categories of confirmation and discordance during the interaction (oral communication) between students and patients. The results evidenced the predominance of confirmation categories in interactions: there were no significant changes in the interaction profile before and after training. Authors concluded that the teaching of communication abilities has to be done during the undergraduate course and not only in one course or period.
文献中曾描述视频的使用有利于交流过程中的行为改变。本研究旨在验证一项培训计划在学生与患者互动（口头交流）期间使用确认和不一致类别方面的效果。结果表明互动中确认类别占主导：培训前后互动模式没有显著变化。作者得出结论，沟通能力的教学必须在本科课程期间进行，而不能仅在一门课程或一个阶段进行。
