Heberer M
Allgemeinchirurgische Klinik, Department Chirurgie, Basel.
Langenbecks Arch Chir Suppl Kongressbd. 1997;114:837-9.
Industrial quality management has taught that costs are not induced by high quality but by non-quality. The medical literature suggests that this might also hold true in medicine and furthermore reveals factors directed concurrently at lowering costs and at increasing quality: These include personal and institutional case load, implementation of guide lines supported by information technology as well as innovative organizational structures and principles of reimbursement.
工业质量管理表明，成本并非由高质量引发，而是由低质量导致。医学文献表明，这在医疗领域可能同样适用，并且还揭示了一些能同时降低成本和提高质量的因素：这些因素包括个人和机构的病例数量、信息技术支持下的指南实施，以及创新的组织结构和报销原则。
