Arends L A
Instituut Beleid en Management Gezondheidszorg. Erasmus Universiteit Rotterdam.
Tijdschr Gerontol Geriatr. 1998 Apr;29(2):59-66.
The Act on Formal Admissions to Psychiatric Hospitals (BOPZ) enables psychogeriatric patients to complain. According to a BOPZ evaluation study concerning the right to complain, which was held in 1995 and 1996, the current procedure to complain appears to be inadequate for psychogeriatric patients. The Act on the right to complain, which came into force recently, didn't improve this procedural inadequacy. We suggest to improve the right to complain both at the level of government as at the institutional level. The right to complain could thus contribute substantially to the legal position of the psychogeriatric patient and the quality of health care. The introduction of a client informant is recommended.
《精神病医院正式收治法案》（BOPZ）使老年精神病患者能够投诉。根据1995年和1996年进行的一项关于投诉权的BOPZ评估研究，目前的投诉程序似乎对老年精神病患者而言并不充分。最近生效的投诉权法案并未改善这种程序上的不足。我们建议在政府层面和机构层面都改善投诉权。投诉权因此可以极大地有助于改善老年精神病患者的法律地位和医疗保健质量。建议引入客户举报人。
