Mohan L, Muse L, McInerney C
University of Albany, State University of New York, School of Business 12222, USA.
J Behav Health Serv Res. 1998 Nov;25(4):446-55. doi: 10.1007/BF02287514.
Financing of mental health care has changed radically, especially with managed care. Shrinking revenues have forced providers to look for creative ways in which to provide quality services at less expense. Delivery of quality services depends largely on the productive use of the provider's prime resource--the clinicians. Productivity was the focus of the PC-based decision support system developed for mental health providers in New York State. It enables administrators to track key indicators of productivity such as face-to-face time and non-face-to-face time against goals. Unmet goals can be pinpointed quickly, and clinicians' caseloads can be reviewed to determine the underlying causes. A key feature of the system is the conversion of raw data into actionable information to help in problem finding and problem solving. The system has been implemented in Ulster County, the pilot site for the project. The software can be customized easily to suit the data of other providers.
精神卫生保健的融资方式已经发生了根本性的变化，尤其是在管理式医疗的情况下。收入的减少迫使服务提供者寻找创造性的方法，以便以更低的成本提供优质服务。优质服务的提供在很大程度上取决于服务提供者的主要资源——临床医生的有效利用。生产力是为纽约州精神卫生服务提供者开发的基于个人电脑的决策支持系统的重点。它使管理人员能够对照目标跟踪生产力的关键指标，如面对面时间和非面对面时间。未实现的目标可以迅速查明，并且可以审查临床医生的工作量以确定根本原因。该系统的一个关键特性是将原始数据转换为可操作的信息，以帮助发现问题和解决问题。该系统已在阿尔斯特县实施，该县是该项目的试点地点。该软件可以很容易地定制以适应其他服务提供者的数据。
