Graves K J
Library of the Health Sciences, University of Illinois at Chicago 60612-7223, USA.
Bull Med Libr Assoc. 1998 Oct;86(4):475-85.
Changes in the role of information services librarians and in the health care environment have required a rethinking of the provision of reference services at the University of Illinois at Chicago Library of the Health Sciences. This is a report of a new service offered after that analysis. An information desk staffed by twenty-five library technical assistants was established. Details of staff training, scheduling, and data gathering for this new service are provided. After eight months of operation, an evaluation of services provided by the Information Desk was conducted. A combination of evaluation methodologies, both quantitative and qualitative, has been used to determine overall staff performance. Results from analysis of service statistics, structured observations of real-time services operations, and questionnaires distributed to information services librarians and to patrons are presented. The findings from this study are discussed in terms of comparison with similar studies in other libraries and identification of future research studies. The results confirm the value of the Information Desk and support the decision to continue this service model.
伊利诺伊大学芝加哥分校健康科学图书馆信息服务馆员的角色变化以及医疗环境的变化，要求重新思考参考咨询服务的提供方式。这是一份在该分析之后提供的新服务报告。设立了一个由25名图书馆技术助理组成的咨询台。提供了这项新服务的员工培训、排班和数据收集的详细信息。运营八个月后，对咨询台提供的服务进行了评估。采用了定量和定性相结合的评估方法来确定员工的整体表现。呈现了服务统计分析结果、实时服务操作的结构化观察结果以及分发给信息服务馆员和读者的问卷结果。本研究的结果通过与其他图书馆的类似研究进行比较以及确定未来研究方向进行了讨论。结果证实了咨询台的价值，并支持继续采用这种服务模式的决定。
