Hatwig C A, Crane V S, Hayman J N
Parkland Memorial Hospital, Dallas, TX.
Top Hosp Pharm Manage. 1993 Oct;13(3):1-10.
We do not claim to have all the answers when it comes to implementing an ideal pharmaceutical care model. We are not even sure what all the characteristics of such a model should be. We have recognized, based on our interpretation of the model, that meeting the demands of pharmaceutical care will require changes and advanced skills in our staff. We continue to work in creating an environment where the concept of pharmaceutical care can flourish. Our department has focused on defining and then providing pharmaceutical care through individual practitioners and patient care teams. More employee empowerment with less management control was the key to facilitating initial phases in our pharmaceutical care model. A successful orientation process has further enhanced our abilities to hire new graduates and/or experienced practitioners for our open positions. We believe we have taken some significant first steps toward recruiting, training, and developing our staff to become competent and satisfied with their newly developing role as pharmaceutical care practitioners.
在实施理想的药学服务模式方面，我们并不声称拥有所有答案。我们甚至不确定这样一个模式的所有特征应该是什么。基于我们对该模式的理解，我们认识到满足药学服务的需求将要求我们的员工做出改变并具备先进技能。我们继续致力于营造一个能让药学服务理念蓬勃发展的环境。我们部门专注于定义并通过个体从业者和患者护理团队来提供药学服务。更多的员工授权和更少的管理控制是推动我们药学服务模式初始阶段的关键。一个成功的入职培训流程进一步增强了我们为空缺职位招聘应届毕业生和/或有经验从业者的能力。我们相信，在招聘、培训和发展员工，使其胜任并满足他们作为药学服务从业者新角色方面，我们已经迈出了重要的第一步。
