Andreatis N, Arendt C
Upjohn Company.
Qual Lett Healthc Lead. 1994 Feb;6(1):13-7.
The pharmaceutical firm The Upjohn Company and the electronics giant and Malcolm Baldrige National Quality Award winner Westinghouse Electric Corporation have grappled with the challenge of keeping TQM on track during recent restructuring efforts. What these organizations have learned from the experience--as described here by Nicholas Andreatis, MD, Vice President of Upjohn's Corporate Quality Center, and Carl Arendt, Manager of Total Quality Services for Westinghouse's Productivity and Quality Center--can help healthcare organizations that are faced with the same challenges.
制药公司厄普约翰公司（The Upjohn Company）以及电子巨头、马尔科姆·鲍德里奇国家质量奖得主西屋电气公司（Westinghouse Electric Corporation），在近期的重组工作中努力应对保持全面质量管理正轨的挑战。这些组织从该经历中学到的东西——如厄普约翰公司企业质量中心副总裁尼古拉斯·安德雷蒂斯医学博士（Nicholas Andreatis, MD）以及西屋电气公司生产力与质量中心全面质量服务经理卡尔·阿伦特（Carl Arendt）在此所述——能够帮助面临同样挑战的医疗保健组织。
