Konovsky M A, Pugh S D
A.B. Freeman School of Business, Tulane University.
Acad Manage J. 1994 Jun;37(3):656-69.
This article develops and empirically examines a social exchange model of organizational citizenship behavior. An employee's trust in a supervisor is proposed to mediate the relationship between procedural fairness in the supervisor's decision making and employee citizenship. Data from 475 hospital employees and their supervisors were consistent with our model. We discuss future research directions.
本文提出并实证检验了组织公民行为的社会交换模型。研究认为，员工对上级的信任在上级决策过程中的程序公平性与员工公民行为之间起中介作用。来自475名医院员工及其上级的数据与我们的模型一致。我们讨论了未来的研究方向。
