LaFoe H E, Carson P P, Carson K D, Roe C W
Marathon Oil Company, Lafayette, LA.
Hosp Top. 1994 Spring;72(2):10-3. doi: 10.1080/00185868.1994.9948479.
Total quality management requires a commitment to continuous quality improvement and a complete transformation of a healthcare organization's operations. An ongoing process, it prescribes training at all levels of an organization's hierarchy as well as the routine evaluation of the training programs' quality.
全面质量管理要求致力于持续质量改进以及对医疗保健组织的运营进行彻底变革。作为一个持续的过程，它规定了在组织层级的各个层面进行培训，以及对培训项目质量进行常规评估。
