Stevenson M, Marsh J, Roderick E
Cumbria Practice Research Group, Caldbeck, Wigton.
Br J Gen Pract. 1998 Nov;48(436):1771-2.
The use of telephone consultations to reduce the workload of general practitioners is well established both in this country and abroad. The principal aim of this study was to discover the proportion of consultations currently carried out in the surgery that would be suitable, for both doctor and patient, to be managed over the telephone. The second aim was to establish what proportion of such consultations could be predicted.
在国内外,利用电话咨询来减轻全科医生的工作量已得到充分认可。本研究的主要目的是确定目前在诊所进行的咨询中,有多大比例的咨询对于医生和患者双方而言都适合通过电话进行处理。第二个目的是确定此类咨询中有多大比例是可以预测的。