Wu M L, Courtney M, Berger G
School of Nursing, Queensland University of Technology, Brisbane, Australia.
Aust J Adv Nurs. 2000 Jun-Aug;17(4):29-34.
Patient satisfaction measures assist nurses in the evaluation of effectiveness of nursing practice and assist the process of improvement regarding established practice. A comparative study was carried out on 36 patients from a ward using team nursing (Model 1) and 38 patients from a ward using patient allocation (Model 2) in two orthopaedic wards of a 900 bed teaching hospital in Brisbane, Australia. The purpose of the research was to measure if differences in the levels of patient satisfaction were evident. The Patient Satisfaction Survey (Greenhill and Henderson 1997) used in this study encompassed aspects such as patients' feelings and perceptions; nurses' skills, behaviour and attitudes; nurses' communication and education skills; and continuity of care experienced. The results indicated that there were no differences between models of nursing care and levels of patient satisfaction. However, there were significant relationships between patient satisfaction and patients' characteristics such as age, education and health status.
患者满意度测量有助于护士评估护理实践的有效性，并有助于改进既定实践的过程。在澳大利亚布里斯班一家拥有900张床位的教学医院的两个骨科病房中，对一个采用团队护理模式（模式1）的病房的36名患者和一个采用患者分配模式（模式2）的病房的38名患者进行了一项比较研究。该研究的目的是衡量患者满意度水平是否存在明显差异。本研究中使用的患者满意度调查（格林希尔和亨德森，1997年）涵盖了患者的感受和认知、护士的技能、行为和态度、护士的沟通和教育技能以及所体验到的护理连续性等方面。结果表明，护理模式与患者满意度水平之间没有差异。然而，患者满意度与年龄、教育程度和健康状况等患者特征之间存在显著关系。
