Goldstein Susan Meyer, Schweikhart Sharon B
Carlson School of Management, University of Minnesota, Minneapolis, USA.
Health Care Manage Rev. 2002 Winter;27(1):62-75. doi: 10.1097/00004010-200201000-00006.
Examined are relationships among constructs in the Baldrige Award Health Care Criteria framework to investigate whether quality management systems are related to organizational results and customer satisfaction in hospitals. Measures for the 19 dimensions of the Baldrige Criteria are obtained from 220 U.S. hospitals. This study provides empirical evidence that focusing on the content addressed in the Baldrige Criteria leads hospitals to improvement on some dimensions of performance.
本研究考察了波多里奇奖医疗保健标准框架中各构念之间的关系，以调查质量管理体系是否与医院的组织绩效和客户满意度相关。从220家美国医院获取了波多里奇标准19个维度的衡量指标。本研究提供了实证证据，表明关注波多里奇标准所涵盖的内容会促使医院在某些绩效维度上取得改进。
