Riesz N J
Clin Leadersh Manag Rev. 2000 May-Jun;14(3):124-30.
Positive attitudes like trust, cooperation, understanding and acceptance help us to cope with people who can be demanding and frustrating. Learn why we all find some people more problematic to deal with. Learn how to connect with and develop mutual respect for everyone. Acquire methods to cope with others when we find their behavior difficult to deal with. Interpersonal communication can be complicated, both personally and professionally. Avoid many communication pitfalls and obstacles by learning the various behavioral patterns people can exhibit. Understanding yourself and others is like having a road map showing you the way to improved interpersonal communication and personal success. Learn to better understand yourself, sharpen your relationship skills and learn what you can do to increase your effectiveness as a manager. Gain self-awareness and improve your ability to think, feel and act with self-confidence. No matter where we go, some people will present challenges to us. Learn to change your attitude from one of dealing with difficult people to one of coping with the differences in people.
信任、合作、理解和接纳等积极态度有助于我们应对那些要求苛刻、令人沮丧的人。了解为什么我们都觉得有些人更难打交道。学习如何与每个人建立联系并培养相互尊重。当我们发现他人的行为难以应对时，掌握应对他人的方法。人际沟通在个人生活和职业领域都可能很复杂。通过了解人们可能表现出的各种行为模式，避免许多沟通陷阱和障碍。了解自己和他人就像拥有一张路线图，指引你走向改善人际沟通和个人成功的道路。学会更好地了解自己，提升人际关系技巧，学习如何提高作为管理者的效率。增强自我意识，提高自信思考、感受和行动的能力。无论我们走到哪里，有些人都会给我们带来挑战。学会将你应对难相处之人的态度转变为应对人与人之间差异的态度。
