Kelsey J E
J Occup Med. 1975 Nov;17(11):702-5.
Personal counseling by a well trained professional has been available to employees and their families in the Northwestern Bell Telephone Company in parts of the State of Iowa for five years. The service has been available on a voluntary basis at no charge at the work location. The program has been very successful when measured by the acceptance of the service by the empolyees and by the results of the counseling experience as evaluated by the counselor. The service has not been abused. The range of clinical problems presented fills the entire spectrum of case work. It is interesting that few of the problems are directly due to the work situation. There have been very few appointment cancellations, and most of the cases are closed as "improved". The program was started without a model and has developed slowly. The wide geographic dispersion of our employee work locations has added to the complexity of the program's management. We hope to extend this program of personal counseling to employees in other states in our company. We have demonstrated in Iowa that there is a need for this kind of service at the work location. We have shown that a counselor can be of service with credibility away from a medical department if organizational lines to the company medical department are clearly defined. Our humanity directs us to help our fellow man when he is troubled. Good management philosophy respects the need for physical and emotional health in the employee. A personal counseling program is in harmony with both of the philosophic principles.
在爱荷华州部分地区的西北贝尔电话公司，训练有素的专业人员为员工及其家属提供个人咨询服务已有五年时间。该服务在工作地点以自愿为基础免费提供。从员工对服务的接受程度以及咨询师评估的咨询效果来看，这个项目非常成功。该服务没有被滥用。所呈现的临床问题范围涵盖了个案工作的整个领域。有趣的是，很少有问题直接源于工作状况。取消预约的情况非常少，而且大多数案例都以“情况改善”结案。这个项目在没有模式的情况下启动，发展较为缓慢。我们员工工作地点在地理上分布广泛，这增加了项目管理的复杂性。我们希望将这个个人咨询项目推广到公司其他州的员工。我们在爱荷华州已经证明，工作地点需要这种服务。我们已经表明，如果与公司医疗部门的组织关系明确界定，咨询师在远离医疗部门的情况下也能提供可信的服务。当我们的同胞遇到麻烦时，人性驱使我们去帮助他们。良好的管理理念尊重员工身心健康的需求。个人咨询项目与这两个哲学原则都是一致的。
