Staples L F, Kelsey J E, Thomas R W
J Occup Med. 1980 Jan;22(1):35-40.
Development of a counseling program at Northwestern Bell Telephone in the state of Iowa began in 1970. Since its inception, the program has expanded to assist nearly 2000 individuals per year with varying problems. It is not the first counseling program for employees (other programs are described in the paper), but it is unique in its availability to all employees in the state, with counselors strategically placed in the major districts of the Bell System. Because of its concern for human resources, the company supported the medical department in establishing the counseling program. The management has been supportive and noninterfering. The numbers of employees using the program and their responses to questionnaires indicate the need for the service. The advantages and costs of an in-house counseling service are discussed.
爱荷华州西北贝尔电话公司的咨询项目始于1970年。自项目启动以来，已不断扩展，每年可为近2000名有各种问题的员工提供帮助。它并非首个针对员工的咨询项目（本文还介绍了其他项目），但其独特之处在于面向该州所有员工，且咨询师被战略性地安置在贝尔系统的主要区域。出于对人力资源的关注，公司支持医疗部门设立了该咨询项目。管理层一直给予支持且不进行干涉。使用该项目的员工数量及其对问卷的反馈表明了对这项服务的需求。文中还讨论了内部咨询服务的优势和成本。
