A comparison of job performance and disciplinary records of smokers and nonsmokers.

The authors compared job performance and receipt of disciplinary action among smoking and nonsmoking hotel employees using organizational records and observation. Although smokers and nonsmokers did not differ on 3 measures of discipline, there were significant differences on a guest relations performance dimension and a summated overall job performance measure. Smokers received higher ratings than did nonsmokers. Implications of these findings for the management of smoking behavior in the workplace are discussed.