Zbinden Alex M
Department of Anesthesiology, University Hospital, Switzerland.
Anesth Analg. 2002 Dec;95(6):1731-8, table of contents. doi: 10.1097/00000539-200212000-00049.
The study goal was to show how Balanced Scorecard, a modern management tool based on score numbers, can efficiently be applied to a university anesthesiology department. Nineteen score numbers were established in four perspectives. Meaningful results were obtained with limited resources to support a process of innovation and improvement.
