Wee David, Myers Diane
Int J Emerg Ment Health. 2003 Winter;5(1):33-7.
This study examines the potential for compassion satisfaction, compassion fatigue, and burnout in a sample of persons attending a workshop on Prevention of Compassion Fatigue at an international conference of providers of Critical Incident Stress Management (CISM) services. In the study, more than half (58%) of the respondents reported experiencing psychological reactions after providing CISM services, including an array of behavioral, emotional, cognitive, and physical symptoms of psychological stress. Forty percent of respondents were found to have moderate, high, or extremely high risk for compassion fatigue. At the same time, 89% of respondents were found to have a good, high, or extremely high potential for compassion satisfaction, and 87% were found to be at extremely low risk for burnout. The results appear to indicate that, while the CISM practitioners recognize the stress associated with their work (as reflected in the reported symptoms), the work provides significant rewards (as measured by compassion satisfaction) that outweigh the stress and mitigate against burnout. Likewise, while 40% tested positive for compassion fatigue (or secondary traumatic stress) as a result of their empathy with CISM recipients, the rewards of the work again appear to mitigate the negative effects of the work. Implications for future research and practice are presented.
本研究调查了在国际重大事件应激管理(CISM)服务提供者会议上参加预防同情疲劳研讨会的人员样本中,同情满足感、同情疲劳和职业倦怠的可能性。在该研究中,超过半数(58%)的受访者表示在提供CISM服务后出现了心理反应,包括一系列心理压力的行为、情绪、认知和身体症状。40%的受访者被发现有中度、高度或极高的同情疲劳风险。与此同时,89%的受访者被发现有良好、高度或极高的同情满足感潜力,87%的受访者被发现职业倦怠风险极低。结果似乎表明,虽然CISM从业者认识到与工作相关的压力(如报告的症状所示),但工作提供了显著的回报(以同情满足感衡量),超过了压力并减轻了职业倦怠。同样,虽然40%的人因对CISM接受者的同理心而同情疲劳(或继发性创伤应激)检测呈阳性,但工作回报似乎再次减轻了工作的负面影响。本文还提出了对未来研究和实践的启示。