DeLong Thomas J, Vijayaraghavan Vineeta
Harvard Business School, Boston, USA.
Harv Bus Rev. 2003 Jun;81(6):96-102, 137.
In the much-heralded war for talent, it's hardly surprising that companies have invested a lot of time, money, and energy in hiring and retaining star performers. For most CEOs, recruiting stars is simply more fun; for one thing, the young A players they interview often remind them of themselves at the same age. For another, A players' brilliance and drive is infectious; you simply want to be in their company. Besides, in these troubled times, when businesses are so vulnerable, people who seem to have what it takes to turn around a company's performance are almost irresistible. But our understandable fascination with star performers can lure us into the dangerous trap of underestimating the vital importance of the supporting actors. It's true that A players can make enormous contributions to performance. Yet, as the authors have found, companies' long-term performance--even survival--depends far more on the unsung commitment and contributions of their B players. These capable, steady performers are the best supporting actors of the corporate world. Companies are routinely blinded to the important role B players serve in saving organizations from themselves. They counter-balance the ambitions of the company's high-performing visionaries, whose much-esteemed strengths, when carried to an extreme, can lead to reckless or volatile behavior. In this sense, B players act as a stabilizing force for charismatic A players who might otherwise destabilize the organization. Unfortunately, organizations rarely learn to value their B players in ways that are gratifying for either the company or these employees. As a result, they see their profits sinking without understanding why. This article will help you to rethink the role of your organization's B players. The authors show how you can mentor and nurture B players to ensure their continued participation in the company.
在这场备受瞩目的人才争夺战中,公司在招聘和留住明星员工方面投入大量时间、资金和精力,这不足为奇。对大多数首席执行官来说,招募明星员工简直更有趣;一方面,他们面试的年轻优秀员工常常让他们想起自己在同一年龄时的样子。另一方面,优秀员工的才华和干劲具有感染力;你就是想和他们在一起。此外,在当前这些艰难时期,企业如此脆弱,那些似乎具备扭转公司业绩能力的人几乎让人无法抗拒。但我们对明星员工难以抑制的喜爱可能会诱使我们陷入低估配角至关重要性的危险陷阱。的确,优秀员工能为业绩做出巨大贡献。然而,正如作者所发现的,公司的长期业绩——甚至生存——更多地取决于普通员工默默的奉献和付出。这些能力强、表现稳定的员工是企业界最佳的配角。公司常常忽视了普通员工在拯救组织于自身困境中所发挥的重要作用。他们平衡了公司中那些高绩效有远见者的野心,这些人备受推崇的优点若走向极端,可能导致鲁莽或不稳定的行为。从这个意义上说,普通员工为那些可能会破坏组织稳定的有魅力的优秀员工起到了稳定作用。不幸的是,组织很少学会以让公司或这些员工都满意的方式重视他们的普通员工。结果,他们眼看着利润下滑却不知原因。本文将帮助你重新思考组织中普通员工的角色。作者展示了你如何指导和培养普通员工,以确保他们继续为公司效力。